How to Complain to FedEx UK
Step by step: where to complain, what to say, and where to go if FedEx UK does not put it right.
Consumer Protection UK is independent and is not connected to FedEx UK. This guide uses information published by FedEx UK and by the schemes named below. All product names, logos and brands are property of their respective owners.
- Where to complain
- FedEx UK official complaints page (opens in a new tab)
FedEx UK says complaints to FedEx or TNT are made through the contact forms on its websites, with details such as account or tracking number and a description of the problem. It says it aims to resolve complaints within 5 days, or within 14 days for complex ones, with regular updates if not resolved straight away. - If it is not resolved
- We could not confirm a general ombudsman or ADR scheme for FedEx UK from its own pages. If it cannot settle your complaint, ask it in writing which approved ADR provider it uses and whether it will take part, and contact the Citizens Advice consumer service.
- Checked
- 4 October 2026 (company pages and scheme websites). Rules and pages change, so check the official page before you rely on this.
Good to know: The complaints charter (file name suggests 2021) does not describe an escalation step or any ombudsman or ADR scheme.
What to Do, Step by Step
- Gather your evidence. Order or account number, dates, receipts, screenshots, emails and what was said on calls.
- Complain in writing using the route above, and ask for a complaint reference. Say what went wrong, what you want, and by when (14 days is reasonable). Our free letter templates can write it for you.
- Keep a record. Note dates, names and reference numbers of every contact. Use email or a form where you can, so you have proof.
- Ask for a final response if you are not getting anywhere, then follow the escalation route above.
- Use other routes if they apply. If the company does not fix it, take it to the free ombudsman or ADR scheme named above. Your bank or card provider may help if you paid by card (Section 75 or chargeback). The Citizens Advice consumer service gives free advice and can pass a report to Trading Standards.
Useful to Know
- If you ordered from a shop or website, they are responsible until the goods are in your hands. Tell the seller as well as the courier.
- Photograph damaged parcels and packaging before you open or throw anything away.
- Keep your tracking number and proof of postage.
Want help? If you would like one of our team to look at your complaint, our initial case review is free. Start your case. We cannot guarantee any outcome and do not give legal advice.