How to Cancel the Gym Group

Consumer Protection UK is independent and is not connected to The Gym Group. This page uses information published by the company. Last checked 2 October 2026. Company pages change, so check the official page before you rely on this. All product names, logos and brands are property of their respective owners.

Official page

The Gym Group official help page (opens in a new tab)

Refunds, notice and minimum terms

14-day cooling-off from start date: full refund if you haven't used the gym, otherwise a usage charge. After that, no refunds for unused membership. Monthly members can leave any time with 4 working days' notice before the billing cycle.

Checked

2 October 2026

How to Cancel

1. Use the Gym Group app or the member's area on the website
2. Go to the 'my membership' section and cancel
3. If you pay by recurring card payment, contact Customer Service via Live Chat
4. Do this at least 4 working days before your next collection date

Useful to Know

• Pay-upfront saver memberships are non-refundable after 14 days and can't be frozen
• Freezing is offered as an alternative

Your Rights, Whoever the Company Is

• If you signed up online or by phone, you normally have a 14-day cancellation period (with exceptions, for example where you have already started using digital content).
• If you were charged after a free trial and the renewal or price was not made clear, ask for a refund and say so in writing. Your card provider can help if the company will not.
• You can ask your bank to stop a card or Direct Debit payment you have cancelled. Keep your cancellation proof.
• If you subscribed through Apple, Google or another app store, you must cancel there, not with the company.

Free letters: cancel and stop payments, free trial turned into paid, cancel a gym membership.