How to Cancel PureGym

Consumer Protection UK is independent and is not connected to PureGym. This page uses information published by the company. Last checked 2 October 2026. Company pages change, so check the official page before you rely on this. All product names, logos and brands are property of their respective owners.

Official page

PureGym official help page (opens in a new tab)

Refunds, notice and minimum terms

14-day cooling-off right on joining; refund is reduced by any usage. Monthly memberships roll on unless cancelled with 4 working days' notice. Fixed-term early exit may allow a refund of 50% of the pro-rata fees; check your terms.

Checked

2 October 2026

How to Cancel

1. Log in to the Member's Area
2. Under 'Your Gym Pass' choose Manage
3. Select 'Freeze or Cancel Your Membership'
4. Follow the prompts, at least 4 working days before your next payment

Useful to Know

• Freezing (up to 3 months) is offered as an alternative
• Day Passes cannot be cancelled once expired

Your Rights, Whoever the Company Is

• If you signed up online or by phone, you normally have a 14-day cancellation period (with exceptions, for example where you have already started using digital content).
• If you were charged after a free trial and the renewal or price was not made clear, ask for a refund and say so in writing. Your card provider can help if the company will not.
• You can ask your bank to stop a card or Direct Debit payment you have cancelled. Keep your cancellation proof.
• If you subscribed through Apple, Google or another app store, you must cancel there, not with the company.

Free letters: cancel and stop payments, free trial turned into paid, cancel a gym membership.