Guides › Tickets and Events › Can I Resell Tickets I Cannot Use?
Can I Resell Tickets I Cannot Use?
Whether you can resell a ticket depends on the event's terms, so check them and the event or artist's website first. Football tickets generally cannot be resold unless the organiser authorised it. Resale sites often charge about 10% to 15%, and some only pay sellers after the event.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
The Short Answer
Football Tickets
Football tickets generally cannot be resold unless the organiser authorised it. Resale fees are often about 10% to 15%, and some sites only pay sellers after the event. source
Resale Information Rules
When you buy a resold ticket online, the seller and the resale site must give you clear information before you complete the purchase: enough detail to identify the exact seat or standing area, any restrictions on who can use the ticket (such as an age limit or a disabled-only area), the face value printed on the ticket, and any connection between the seller and the resale site or the event organiser (Consumer Rights Act 2015, section 90). source
Planned Resale Price Cap
The government announced on 19 November 2025 that it plans to cap resale prices for live-event tickets at the original price plus unavoidable fees, and to cap resale platform fees. This is still a plan, not yet law, and no start date has been announced, so it does not give you a right today. source
If You Change Your Mind
If you change your mind or cannot go, you are not entitled to a refund. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- NoneCancel a ticket just because you changed your mindNo cooling-off period for tickets with a fixed event date; check the seller's own terms
Steps to Take
Step 1 of 4
Read the ticket terms and the event website.
Step 2 of 4
Use the official or authorised resale service if there is one.
Step 3 of 4
Check the resale site's fees and when it pays you.
Step 4 of 4
Give buyers the full seat and ticket details the rules require.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
STAR Complaints Procedure
Your ticket seller is a STAR member and has not put it right.
Trading Standards via Citizens Advice
A seller gave misleading information or used unfair sales tactics.
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If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 12 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- citizensadvice.org.uk/consumer/event-tickets/getting-a-refund-on-an-event-ticket Checked 12 October 2026
- legislation.gov.uk/ukpga/2015/15/section/90/notes Checked 12 October 2026
- rpclegal.com/snapshots/consumer/spring-2026/uk-government-to-introduce-new-rules-banning-ticket-touting Checked 12 October 2026