Avanti West Coast Delay Repay: How to Claim Train Delay Compensation
How to claim Avanti West Coast Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
Avanti West Coast says you can claim Delay Repay if your journey is delayed by 15 minutes or more on one of its services. Consumer Protection UK is independent and is not connected to Avanti West Coast. This page sets out what Avanti West Coast itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As Avanti West Coast states it |
|---|---|
| 15 to 29 minutes | 25% of a single ticket, 12.5% of a return, 25% of a season ticket |
| 30 to 59 minutes | 50% of a single, 25% of a return, 50% of a season ticket |
| 60 to 119 minutes | 100% of a single, 50% of a return, 100% of a season ticket |
| 120 minutes or more | 100% of a single, a return and a season ticket |
Check the official page for the current figures.
How to Claim
- the online Delay Repay portal (you register first)
- a downloadable form
- opting in to automatic processing if you booked Advance tickets directly
Time limit: 28 days of the affected journey.
Which Tickets Count
Single, return and season tickets are in the table on its page.
How You Are Paid
Not stated on the page we read.
If Avanti West Coast Does Not Put It Right
Avanti West Coast is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full Avanti West Coast complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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