ASOS Returns and Refunds

ASOS says you have 28 days from the day of delivery, or the day the order becomes available for collection, to return an item for a refund. Returns are free as long as the item is still in its original condition: unworn, unused, with tags and labels attached. source

ASOS says it cannot accept face and body products if opened, used or the protective seal is not intact; underwear and swimwear with a broken hygiene seal or labels; and pierced jewellery or face coverings with a tampered or broken seal. source

ASOS says it aims to refund you within 14 days of receiving the returned item. Guest checkout orders have a £3.95 returns fee taken from the refund. Delivery fees are refunded only if the whole order is returned within 14 days of receipt. source

Most online and phone orders have a 14-day cooling-off period, but goods that are clearly personalised or made to your specification are excluded. Made-to-measure items for non-standard sizes are an example. source

Within 30 days of delivery you can usually reject faulty goods and get a refund. You will normally need to show the fault. source

Refunds must be paid without undue delay, and within 14 days of the trader agreeing you are entitled to one. source

Goods you buy from a business must be as described, of satisfactory quality and fit for their purpose (Consumer Rights Act 2015). Your contract is with the seller, not the manufacturer, so the seller is the one to complain to. source