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Airline Complaints and Flight Compensation
If your flight arrived more than 3 hours late, or was cancelled with less than 14 days’ notice, you may be owed fixed compensation of £220 to £520 under UK261, unless there were extraordinary circumstances. Claim from the airline first. If it says no, or does not reply within 8 weeks, take it to its ADR scheme or the Civil Aviation Authority.
At a Glance
3 hourslate arriving at your destination before compensation can be due
£220 to £520fixed compensation per passenger, set by distance and delay
14 daysor more notice of a cancellation means no compensation
8 weeksfor the airline to reply before you can escalate
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Company Complaint Guides
Where to complain to each company, and the scheme to use if it is not put right.
Aer LingusCompany guideAir CanadaAviationADRAir FranceAviationADRAmerican AirlinesCompany guideBritish AirwaysCEDR (Centre for Effective Dispute Resolution) - CAA-approved aviation ADR schemeCathay PacificCEDRDelta Air LinesAviationADReasyJetAviationADR (CAA-approved ADR scheme)EmiratesCompany guideEtihad AirwaysCompany guideJet2Company guideKLMAviationADRLoganairCompany guideLufthansaSchlichtung Reise & Verkehr (söp)NorwegianCompany guideQatar AirwaysCompany guideRyanairAviationADR (CAA-approved ADR scheme)SAS Scandinavian AirlinesCEDRTAP Air PortugalAviationADRTurkish AirlinesAviationADRVirgin AtlanticAviationADRWizz AirAviationADR (CAA-approved ADR scheme)
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