Wizz Air Delay Compensation

Wizz Air recommends contacting its Customer Service by filling out a claim form, choosing the claim category carefully. You get a unique ID, and you can track the claim in your WIZZ Account under “Your Claims”. Wizz Air says it aims to deal with requests within 30 days and contacts you by email. source

Delays: you may get compensation if you arrive more than 3 hours late at your destination airport. The amount is fixed and does not depend on the price you paid: £220 under 1,500 km, £350 for 1,500 to 3,500 km, and over 3,500 km £260 if 3 to 4 hours late or £520 if more than 4 hours late. source

Care and assistance for long delays, whatever the cause: once the delay reaches 2 hours (under 1,500 km), 3 hours (1,500 to 3,500 km) or 4 hours (over 3,500 km) you should get food and drink suited to the wait, two phone calls or emails, and a hotel and transport if the delay is overnight. source

If a delay is at least 5 hours you can choose not to travel and get a refund for the unused flights. The CAA advises against this if you still want to travel. source

Cancellations: you can choose a refund for all unused parts of the ticket (for example the return leg) or to be re-routed at no extra cost, at a time that suits you. Care and assistance also applies until you are flown, whatever the cause. source

Cancellation compensation is only due if you got less than 14 days' notice and the cause was within the airline's control. With 7 to 14 days' notice you may get £110, £175 or £260 (depending on distance) if the replacement flight gets you there less than 2, 3 or 4 hours late, and the full £220, £350 or £520 if it is later than that. With under 7 days' notice the full amount applies unless the replacement left no more than 1 hour earlier and arrived less than 2 hours later. source

No compensation is due if the cause was extraordinary circumstances, for example extreme weather or airport or air traffic control strikes. Your rights to care, a refund or re-routing still apply. source