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Faulty Item Broke Again After a Repair
If a faulty item has already been repaired or replaced once and it is still faulty, you do not have to accept another repair. You can ask for a price reduction or reject it for a refund (the final right to reject). No deduction for use can be made in the first 6 months, except for cars and other motor vehicles.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
The Final Right to Reject
Consumer Rights Act 2015
You can ask for a price reduction or use the final right to reject if, after one repair or one replacement, the goods are still faulty; if repair and replacement are impossible; or if the trader did not repair or replace within a reasonable time and without significant inconvenience. A refund may be reduced by a deduction for use, but not in the first 6 months, except for motor vehicles. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 6 monthsNo deduction for useExcept motor vehicles
Steps to Take
Step 1 of 5
Find the paperwork for the first repair or replacement.
Step 2 of 5
Write to the seller, not the manufacturer.
Step 3 of 5
Say the item is still faulty after one repair or replacement.
Step 4 of 5
Ask for a refund (final right to reject) or a price reduction.
Step 5 of 5
If refused and you paid by card, ask your card provider for help.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
The Seller
Your rights are against the seller.
Your Card Provider
Section 75 or chargeback.
Citizens Advice Consumer Service
Free advice; can pass cases to Trading Standards.
Good to Know
Small things that make your complaint stronger.
You can choose to accept another repair if you want to, but you do not have to.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- legislation.gov.uk/ukpga/2015/15/section/24 Checked 13 October 2026
- citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue Checked 8 October 2026