Buses, Coaches, Ferries and Taxis

For late arrival by ferry you can get 25% of the ticket price if the delay is at least 1 hour (journeys up to 4 hours), 2 hours (4 to 8 hours) or 6 hours (over 24 hours), and 50% if the delay is twice those times. It is paid within one month; amounts of £5 or less are not paid. source

No ferry refund or compensation is due for unforeseen weather that makes sailing unsafe, or extraordinary events such as natural disasters or strikes. Complain to the company first; the Maritime and Coastguard Agency can review your case. source

On regular coach services of 250 km or more, if a departure is cancelled or delayed by more than 120 minutes you must be offered re-routing or a refund (within 14 days). If you are not offered that choice, you can get 50% of the ticket price as compensation as well. source

Complain to the coach company within 3 months of the journey. It must respond within 1 month and give a final reply within 3 months. source

For local buses, complain to the operator and give it 14 working days. Then Bus Users can help for free with journeys outside London and Northern Ireland in the last 12 months. In London, use London TravelWatch. source

Taxis and private hire vehicles (minicabs) must be licensed by the local council, or by Transport for London in London. A minicab can only be pre-booked; a taxi can also be hailed or hired at a rank in the area where it is licensed. source

Report an unlicensed taxi, minicab, driver or operator to the council for the area where you saw it, or to Transport for London in London. Call 999 if anyone is in immediate danger. source