Guides › Gambling and Betting › Gambling Bonus Terms and Wagering Requirements
Gambling Bonus Terms and Wagering Requirements
Since 19 January 2026, gambling bonus wagering requirements are capped at ten times, and businesses cannot offer promotions that require you to gamble on two or more different products. Terms must not be unfair and must be in plain language. If a business withholds bonus winnings unfairly, complain to it, then use its free ADR provider.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
Bonus Rules
The Rules
Wagering requirements are capped at ten, and promotions requiring gambling across two or more product types (such as betting and slots) are banned. These changes came into force on 19 January 2026. source
Fair Terms
Gambling companies must make sure their terms and conditions are not unfair, are in plain and simple language, and give advance notice of significant changes. source
Complaining
Complain to the business first
Complain directly to the gambling business first, using its complaints process. Give dates, times and amounts, and keep copies. The business has 8 weeks from receiving your complaint to resolve it. source
Free independent ADR
If you are unhappy after 8 weeks, you can take your complaint to an alternative dispute resolution (ADR) provider, which is free and independent. The business should tell you which provider it uses. You must go through the business's process first. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 8 weeksBusiness resolves your complaintThen its ADR provider
Steps to Take
Step 1 of 5
Screenshot the offer and its terms when you accept it.
Step 2 of 5
Note the date you accepted the bonus.
Step 3 of 5
Ask the business which term it relied on.
Step 4 of 5
Complain in writing if the term was unclear or breaks the rules.
Step 5 of 5
After 8 weeks, go to its ADR provider.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
The Gambling Business
Complain first.
Its ADR Provider
Free, after 8 weeks.
Good to Know
Small things that make your complaint stronger.
Offers accepted before 19 January 2026 may have had different terms.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- gamblingcommission.gov.uk/news/article/gambling-promotions-to-be-safer-and-simpler Checked 13 October 2026
- gamblingcommission.gov.uk/public-and-players/guide/page/information-companies-must-give-you-about-your-account Checked 13 October 2026
- gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain Checked 13 October 2026
- gamblingcommission.gov.uk/public-and-players/guide/page/taking-your-complaint-to-an-alternative-dispute-resolution-adr-provider Checked 13 October 2026