Guides › Train Delays › Eurostar Delay Compensation
Eurostar Delay Compensation
Consumer Protection UK is independent and is not connected to Eurostar. Eurostar says that if you arrive 60 to 119 minutes late you can claim an e-voucher worth 30% of the delayed leg or 25% in cash, rising to 60% voucher or 50% cash for 120 minutes or more, and 75% voucher or 50% cash for 180 minutes or more. Claim within three months of the delay.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
Eurostar's Compensation
How Much
Eurostar says compensation is based on the price paid for the delayed leg: 60 to 119 minutes, an e-voucher worth 30% or a 25% cash refund; 120 to 179 minutes, 60% voucher or 50% cash; 180 minutes or more, 75% voucher or 50% cash. Bonus loyalty points are another option. source
How to Claim
Eurostar says to claim within three months of the delay on its website using your original ticket details. E-vouchers must be redeemed within 12 months; cash refunds go to the original card or by bank transfer. source
Cancellations and Help
Cancelled Trains
Eurostar says that if a cancellation would make you arrive 60 minutes or more late, you can choose a full refund of the affected journey or postpone it. If you take the next service and arrive 60 or more minutes late, you can claim delay compensation. source
Help While You Wait
Eurostar says it makes every effort to provide refreshments, books hotels where possible for customers who cannot reach their onward connection, and covers reasonable hotel or taxi costs with receipts. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 3 monthsClaim Eurostar delay compensationWithin three months of the date of the delay
- 12 monthsUse a Eurostar e-voucherRedeem within 12 months
Steps to Take
Step 1 of 4
Note how late you arrived and keep your booking details.
Step 2 of 4
Choose an e-voucher or cash: vouchers are worth more, cash is paid to your card or bank.
Step 3 of 4
Claim on Eurostar's website within three months of the delay.
Step 4 of 4
Keep receipts for any hotel or taxi you had to pay for and claim them back. Our free letter templates can write it for you.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Eurostar Compensation Claims
Claim online within three months of the delay.
The Train Company's Complaints Team
Your Delay Repay claim is rejected or unpaid, or you want to complain about a cancelled or very late train.
Good to Know
Small things that make your complaint stronger.
Eurostar's voucher offer is worth more than its cash offer, but cash may suit you better if you will not travel again soon.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 12 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- eurostar.com/rw-en/customer-charter Checked 12 October 2026
- gwr.com/help-and-support/refunds-and-compensation/delay-repay Checked 12 October 2026