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Guides › Flights › easyJet Cancelled Flight: Refund, Voucher or New Flight

easyJet Cancelled Flight: Refund, Voucher or New Flight

easyJet says if it cancels your flight you can switch to another flight free, take a voucher for the full value, or get a full refund. Request it in Manage Bookings. easyJet says it processes refunds within 7 days. If the cancellation was within 14 days of departure and not caused by extraordinary circumstances, you may also claim compensation. Consumer Protection UK is independent and is not connected to easyJet.

Rules checked against the official sources listed below General information, not legal advice

At a Glance

3 choicesnew flight free, voucher or full refund
7 dayseasyJet says it processes refund requests
14 dayscancellations with less notice may bring compensation

Your Rights

What the rules say, with a link to the official source for each.

easyJet's Options

  • Your Choices

    easyJet says if your flight is cancelled you can switch to another flight for free (your checked luggage allowance stays the same), choose a voucher for the full value of your booking (valid for 12 months from issue), or get a refund for the full value to the account you paid with. source

  • Refunds and Expenses

    Request a refund in Manage Bookings on the website or app. easyJet says it processes refund requests within 7 days, and they may take a few extra days to reach your bank. If you take a voucher or refund, you cannot claim for accommodation or expenses. Expense claims need itemised receipts or invoices on headed paper; credit card receipts are not accepted. source

  • Compensation

    easyJet says you may be able to claim compensation if your flight is cancelled within 14 days of departure, but not if the cause was an extraordinary circumstance. Apply directly to easyJet. source

Your Rights Under UK Law

  • Refund or Re-Routing

    Cancellations: you can choose a refund for all unused parts of the ticket (for example the return leg) or to be re-routed at no extra cost, at a time that suits you. Care and assistance also applies until you are flown, whatever the cause. source

  • When Compensation Is Due

    Cancellation compensation is only due if you got less than 14 days' notice and the cause was within the airline's control. With 7 to 14 days' notice you may get £110, £175 or £260 (depending on distance) if the replacement flight gets you there less than 2, 3 or 4 hours late, and the full £220, £350 or £520 if it is later than that. With under 7 days' notice the full amount applies unless the replacement left no more than 1 hour earlier and arrived less than 2 hours later. source

  • Extraordinary Circumstances

    No compensation is due if the cause was extraordinary circumstances, for example extreme weather or airport or air traffic control strikes. Your rights to care, a refund or re-routing still apply. source

Time Limits to Know

Miss a deadline and you can lose a right. Check the dates on your own paperwork.

  • 14 days
    Compensation for a cancellationOnly if you were told less than 14 days before departure
  • 7 days
    easyJet processes refund requestsPlus a few days to reach your bank
  • 8 weeks
    Airline should reply to your complaintWithin 8 weeks, then you can escalate to ADR or the CAA

Steps to Take

Step 1 of 5

Decide what you want: a new flight, a voucher or a refund. A voucher or refund means no expense claim.

Step 2 of 5

Request it in Manage Bookings on the easyJet website or app.

Step 3 of 5

Keep itemised receipts for food and hotels if you wait for a new flight.

Step 4 of 5

If you were told less than 14 days before, check whether compensation is due and claim directly from easyJet.

Step 5 of 5

If easyJet refuses, use its ADR scheme. Our free letter templates can write it for you.

(Tap the numbers to reveal steps)

Where to Go If It Is Not Put Right

Your options, in order, and when each one applies.

Airline's Alternative Dispute Resolution (ADR) Provider

You are unhappy with the airline's final response, or it has taken more than 8 weeks to reply, and the airline belongs to an ADR scheme.

Card Provider: Section 75 or Chargeback

You paid by card and the airline has not refunded a cancelled flight.

Small Claims Court

The airline refuses and you want to claim the fixed compensation. Check the time limit first.

Good to Know

Small things that make your complaint stronger.

A voucher is not the same as a refund. Under UK rules you can choose a refund for unused parts of your ticket.

Want Help?

If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.

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Luke Marley

Lead reviewer

Luke Marley

Founder and Lead Reviewer

Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.

Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.

Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.

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