Guides › Banking Scams and Fraud › Company Ignored My Request for My Data
Company Ignored My Request for My Data
You can ask an organisation for a copy of the personal information it holds about you (a subject access request), and it should respond within one calendar month. If it does not, follow up, then complain to the organisation, and then to the ICO within three months of your last meaningful contact.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
Subject Access Requests
If There Is No Reply
Wait until more than one month has passed since your request, then follow up by email or letter. If you still get no answer, or you're unhappy with it, complain to the organisation first (preferably by email). Then you can complain to the ICO, within three months of your last meaningful contact with the organisation. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 1 monthOrganisation respondsTo your subject access request
- 3 monthsComplain to the ICOFrom your last meaningful contact
Steps to Take
Step 1 of 5
Send your request in writing and keep a copy with the date.
Step 2 of 5
Wait one calendar month.
Step 3 of 5
Send a follow-up if there is no reply.
Step 4 of 5
Complain to the organisation.
Step 5 of 5
Complain to the ICO within three months.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
The Organisation
Follow up and complain first.
Information Commissioner's Office
Within three months of your last contact.
Good to Know
Small things that make your complaint stronger.
A subject access request can help in other complaints, for example getting call notes.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- ico.org.uk/for-the-public/getting-copies-of-your-information-subject-access-request/what-to-do-if-you-dont-get-a-response-or-youre-unhappy-with-it Checked 13 October 2026
- ico.org.uk Checked 8 October 2026